Crystal Cruises was created in 1988 and currently operates two luxury ships: the 940-guest Crystal Symphony (launched in 1995) and the 1,080-guest Crystal Serenity (launched in 2003).  Our first ship, Crystal Harmony (launched in 1990), was retired in 2005.  Crystal is wholly owned by Nippon Yusen Kaisha (NYK), the largest shipping company in the world. Headquartered in Tokyo, the firm operates over 800 ships, has offices around the globe and is renowned for its fast, reliable and economical service to people around the world.

Crystal Cruises Statement

We are committed to serving our customers, the guests and travel agents who book and support our cruises. In meeting their needs, every service we provide to our customers must be of the highest quality and integrity - whether it be shipboard or shoreside.

We must constantly seek improvement and innovation of our services as well as strive for reduction of our costs in order to maintain reasonable fares, thereby enhancing the value of our service to customers. All bookings must be serviced promptly and accurately with the highest respect and courtesy. Our suppliers and distributors must have an opportunity to make a fair profit.

Crystal Cruises is concerned about our staff, the men and women who work with us, whether shipboard or shoreside. Each employee is regarded as an individual whose dignity is respected and merit is recognized. All employees should be provided with working conditions that are clean, orderly, and safe. All employees should feel free to make suggestions and comments in a reasonable manner. Crystal Cruises provides equal opportunity for development and advancement for those qualified. Crystal Cruises is committed to provide competent management.

Our ultimate responsibility is to our parent company and their stockholders. Our business must make a sound profit.

 

The Crystal Difference

Luxury, as they say, is in the details. It is so often the little details that make all the difference. And on a Crystal cruise, the differences are many. Here are some of the things that set us apart and have resulted in us receiving "World's Best Large-Ship Cruise Line" honors year after year.

Exclusive to the Crystal Experience

• Full 360° open air teak Promenade Deck with exclusive WOW® - "Walk on Water" - fitness program
• The Bistro, our popular European-style coffee and wine bar, which offers complimentary specialty coffee and tea drinks, along with light snacks served throughout the day
• Up to seven evening dining options including a choice of classic main or late seating in our Crystal Dining Room, or open seating in our specialty restaurants, so guests can always choose where, when and with whom they would like to dine
• European-trained wait staff in the Crystal Dining Room and in our specialty restaurants featuring the cuisine of Nobu Matsuhisa, Wolfgang Puck and Piero Selvaggio
• Wine cellar with more than 200 vintages including Crystal's exclusive "C" label
• Crystal Casino: offering mini-Baccarat, dice tables, roulette, blackjack and over 100 slot machines, all governed by the State of Nevada Gaming Regulations
• Our innovative Creative Learning Institute®, offering complimentary Yamaha piano lessons and Berlitz language classes on every cruise; and on select sailings, special certification enrichment with Cleveland Clinic Wellness Seminars, Pepperdine University Business Seminars, the Smithsonian Associates, Society of Wine Educators and Sotheby's
• Computer University@Sea® facility with 24-hour e-mail and Internet access plus instruction in the latest software
• The only Feng Shui-inspired spa at sea featuring exotic massages, facial therapies and energy boosting treatments
• One of the highest space per guest ratios at sea, offering Crystal Cruises' unparalleled service in luxurious comfortable surroundings
• Pre-reservations available for all optional Crystal Adventures shore excursions
• Crystal Society Rewards and Recognition Program for returning guests

Always included in the Crystal Experience

• Frette bathrobes and Aveda bath products in every stateroom
• Egyptian cotton linens and menu of pillow options for every bed
• All meals served on elegant Villeroy & Boch china and all wine served in fine Riedel crystal in the Crystal Dining Room
• Most staterooms feature spacious private verandahs with table and chairs for casual dining or relaxing
• Stateroom Internet access, television and DVD player to keep in touch with the world if you so choose
• Penthouse butler service with personal bar
• Complimentary bottled water, soft drinks and specialty coffee drinks throughout the ship
• Abundant space, exceptional quality, numerous choices and award-winning service

Take your next voyage with Crystal and discover for yourself why the difference is Crystal clear.

Six-Star Commitment

From the moment you step on board, you will experience Crystal Cruises' dedication to making your cruise with us a perfect one. Our Six-Star Commitment means each instant must be memorable, every detail sublime. From the grand designs of our ships to the right vintage wine, a turned-down bed, or even a simple smile, singular attention is paid to every detail of your cruise. For all of us at Crystal Cruises, Six-Star quality means more than awards and accolades; it means the constant pursuit of a single goal: to create the best, then make it better. We are not just aiming to provide a fabulous vacation, we are aiming to create an experience that will enrich your life and provide memories to cherish forever.